Full services benchmarking, comparative and formative/problem identification testing for web, desktop and mobile devices.
Workshops, speaking and tutorials on statistical analysis, experimental design and conducting effective usability evaluations.
Advanced statistical analysis on Surveys, Customer Experience Data, Usability Evaluations and Net Promoter Scoring.
Jeff Sauro • April 23, 2013
To measure whether users understand a price, concept or design you can't just ask them. To measure comprehension use the three R's: recognition (multiple choice), recall (open-response) and recounting (explaining to a friend).[Read More]
Jeff Sauro • April 16, 2013
Crafting task scenarios is a balance between providing enough information and not leading the user. Here are seven tips for crafting a better scenario for usability testing including providing enough context, being specific, using the users' language and having correct solutions.[Read More]
Jeff Sauro • April 9, 2013
There are two common uses of the term learnability, one is the ability of an interface to allow users to accomplish tasks on the first attempt. The second is usability over time. A more learnable system is one that allows users to complete tasks more quickly with less practice with a system.[Read More]
Jeff Sauro • March 26, 2013
A tree test is like a usability test on the skeleton of your navigation with the design "skin" removed. It allows you to isolate problems in findability in your taxonomy, groups or labels that are not attributable to the designs or search engine. Here are some common questions and answers about the method including when to use it, how to interpret the output, the number of items to test and how long it takes.[Read More]
Jeff Sauro • March 19, 2013
Card sorting is a popular method for improving the organization of websites and software. Here are some common questions and answers about the method including when to use it, how to interpret the output, the number of items to test and how long it takes.[Read More]
Jeff Sauro is the founding principal of Measuring Usability LLC, a company providing statistics and usability consulting to
Fortune 1000 companies.
He is the author of over
15 journal articles and 4 books on statistics and the user-experience.
More about Jeff...
KTVU Oakland (Users Reading Privacy Policies) Feb 2012
Usercentric Blog Jan 2012
CBS News.com Feb 2011
UX Magazine Dec 2011
Winshuttle Blog June 2011
Gerry McGovern Nov. 2011
Autodesk Blog June. 2011
UserZoom Blog Sept 2011
Loop11 Blog Sept. 2011
Autodesk Blog Sept. 2010
Autodesk Blog Oct. 2009
CRM Magazine Dec. 2009
Invited Panelist: Measuring the New Digital Media Mix Feb. 2012
Keynote Presentation: Yggdrasil Conference Norway Oct. 2011
Invited Speaker: Quantifying the User Experience UPA June 2011
Practical Statistics for User Research Tutorial UPA June 2011
Positive & Negative Wording of Items in Surveys CHI, May 2011
Practical Statistics for User Research Tutorial CHI, May 2011
